01
Overview
MY COMPUTER is an IT and surveillance solutions provider located in Elappully, Kerala. Our website is designed to provide business information, explain our services and help customers contact us about products, repairs, CCTV, Wi-Fi and business technology requirements.
In this policy, the terms "MY COMPUTER", "we", "our" and "us" refer to MY COMPUTER. The terms "you" and "your" refer to a website visitor, customer or person making an enquiry.
02
Information we collect
We may collect information that you voluntarily provide when you contact us or complete an enquiry form.
Contact and enquiry information
- Your name
- Phone number
- Email address, when provided
- Customer type, such as household or business
- Your location or service area
- The product or service you require
- A description of your problem or requirement
- Your preferred contact method
- Information included in subsequent communications
Technical website information
Website analytics, tag management and security tools may process limited technical information. Depending on the tools configured, this may include:
- Device and browser type
- Approximate geographic area
- Pages visited
- Referral source
- Time spent on the website
- Buttons or links used
- Internet Protocol address
- Basic diagnostic and security information
We do not intentionally ask for passwords, banking PINs, one-time passwords or other sensitive account credentials through the website enquiry form.
03
How we use information
Information may be used for the following legitimate business purposes:
- To understand and respond to your enquiry
- To contact you by phone, WhatsApp or email
- To prepare a quotation or service recommendation
- To arrange a shop visit or on-site assessment
- To provide requested products or services
- To maintain service and transaction records
- To provide after-sales or warranty support
- To improve website usability and customer service
- To measure enquiry and website performance
- To protect the website against misuse or fraud
- To meet accounting, tax or legal obligations
We do not sell personal information collected through this website.
04
WhatsApp enquiry process
The website enquiry form is designed to create a pre-filled WhatsApp message using the details entered by you. When you submit the form, WhatsApp opens so that you can review and send the message.
The website does not represent that a message has been sent until you complete the action within WhatsApp.
After you send the message, the communication is handled through WhatsApp. WhatsApp and its parent company may process information according to their own privacy terms. You should review those terms before using the service.
You may contact us by telephone or email instead if you prefer not to use WhatsApp.
07
Data retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected. The retention period may depend on the type of enquiry, service history, warranty requirements, accounting records and legal obligations.
General enquiries that do not result in a transaction may be deleted when they are no longer required. Transaction, invoice, warranty and service records may be retained for longer where required for business or legal purposes.
Aggregated or non-identifying analytics information may be retained for website performance analysis and historical comparison.
08
Data security
We take reasonable organisational and technical steps to protect information against accidental loss, unauthorised access, misuse or disclosure.
No website, messaging platform, email system or internet transmission can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through public online channels.
Computer service and repair data
A computer, laptop, phone-connected CCTV system or storage device submitted for service may contain personal or confidential information. Customers should back up important files where possible and communicate any special privacy requirements before service begins.
Access to customer files should be limited to what is reasonably necessary to diagnose, test or complete the requested service.
09
Your choices and requests
Subject to applicable requirements and reasonable verification, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information no longer required
- Withdraw consent for future promotional communication
- Ask a question about how your information is handled
Some records may need to be retained for invoices, warranties, disputes, legal obligations or legitimate business requirements.
To make a privacy request, email info@mycomputeronline.com or call +91 80898 95800 .
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External websites and services
This website may link to or use third-party services including Google Tag Manager, WhatsApp, Google Maps, Google Business Profile, Justdial, Facebook and Instagram.
When you follow an external link or a third-party service is loaded, the third party may collect or process information under its own privacy policy. MY COMPUTER does not control the content, security, availability or data practices of external websites and platforms.
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Children's privacy
This website is intended to provide general IT, product, repair and surveillance service information. It is not designed to knowingly collect personal information from children without appropriate involvement from a parent or guardian.
A parent or guardian who believes that a child has submitted personal information may contact us to request its review or deletion.
12
Changes to this policy
We may update this privacy policy when the website, enquiry process, analytics tools, legal requirements or business practices change.
The latest version will be published on this page. The "Last updated" date at the top of the policy indicates when the document was most recently revised.
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Contact MY COMPUTER
Contact us if you have a question, concern or request relating to this privacy policy.
MY COMPUTERComplete IT & Surveillance Solutions
285/16 Muthaliyar Complex
Opposite Elappully Panchayath Office
Para, Palakkad-Pollachi Road
Elappully, Kerala 678622
India
Email: info@mycomputeronline.com
Business hours: Monday to Saturday, 9:30 AM to 7:00 PM. Sunday is a holiday.